Accessing your account has become a breeze with a refreshed login page, now affecting all Onix’s applications:
- Show password: Check the password you are entering easily and securely .
- Helpful assistance: Find the support you need promptly with more visible buttons.
- User-friendly design: Enjoy a simplified interface that is less confusing and distracting.
- Enhanced user experience: Log in with more ease and less frustration.
- [For administrators] Simplified account management: Ensure users of your company adhere to the security requirements with the new SSO enhancement.
1. Create an Onix user with your email
The following instructions apply if you are not yet an Onix Work user.
Note that users are not created freely; user creation is restricted to emails which are granted domain access.
- Go to onixwork.com.
- At the login page, click on Create an account.
- Enter your email → Click on Continue.
An email named “Welcome to Onix Work” will arrive in your mailbox.
- Open the email and click on the attached link Click here to create your account.
- The Onix Account dialog will appear → Fill in your information and click on Continue.
The process is complete; your Onix user is ready to use.
2. How to log in
Choose authentication method
At the login page:
- If you authenticate by Microsoft credentials: click on the Sign in with Microsoft button.
- If you authenticate by Onix credentials: Enter your email → Next.
Authenticate with your Onix account
To continue authenticating by Onix credentials:
- Enter your password → Sign in.
- Check the Remember me on this device option so that the next time you go back, you will be logged back in automatically.
- Click the Show password button to double-check your inputs.
If you want to use another Onix Work account, click on Sign in with another account.
When you forgot your password
In case you forgot your password, retrieve it by:
- Go to onixwork.com
- Enter your email → Click on Continue
- At the next step, click on Forgot your password → Click on Continue
An email with the subject “Reset your Onix Work password” will arrive in your mailbox.
- Open the email and click on the attached link “Reset the password”.
- An Onix Account panel will appear → Fill in your new password, confirm it, and give it a hint so that you will not forget it in the future
- Click Continue to apply the new password.
3. Switch between organizations
- When your account logged in to Onix Work and use it, it will show your home organization
- What is a home organization? That is the organization that will be first-appeared every time you use Onix Work
- You can switch the organization to work for by clicking the arrow icon next to your organization (top left corner - near the Onix Work logo)
- In the pop-up dialog, you can find a list of organizations which you’re a user of.
- Search and select the organization that you want to work with.
4. Troubleshoot common login and access errors
“You don’t have access to any organization.”
There’re 2 possible reasons for this message:
a. You have not become a user of any organization.
- To be a user of any organization, your account must be granted access to that organization AND be assigned a license and a role.
→ Solution: Request your company’s administrator for user access.
b. You’re listed in your organization as a contact instead of a user.
- Contact is an asset of an organization, which contains a person information including email, password, name, phone number, picture, signature, and many more
- Contact is not a user, and not assigned to any license and role
→ Solution: Request your company’s administrator to set your account from Contact only / Disabled to Active, and then assign you a license and a role.
“You don’t have access to [Your company] from this app.”
There’re 2 possible reasons for this message:
a. Your account is listed in your organization; however, it’s not assigned a license yet.
→ Solution: Request your company’s administrator for a license.
b. Your license or role don’t include access Onix Work, for example Worker license
- Privileges give users the permission to perform actions, read information, or see nothing at all on a specific module or function
- Role is a group of defined privileges.
→ Solution: Request your company’s administrator for another license or role which include the privilege to access Onix Work.
Learn more
For explanation about license, role and privileges, see Understand the account and user concept.