Create an Onix Pick and Pack user with Onix Account

From Autumn Release 2022, we introduced Onix Account, which helps you to access Onix applications with one account and enables you to manage your personal information, password, picture, and signature in one place.

Onix Account will change the experience for those who want to create Onix Pick and Pack users themselves. Let’s see the instruction below!

Create your own Onix Pick and Pack user account

  • Access Onix Pick and Pack using pickandpack.onixwork.com or download the Onix Pick and Pack application for Windows.
  • Click on Create an account → Enter your work email (the email that you are using in your company)

  • Check your mailbox and look for an email with the title “Welcome to Onix Work” and click on the link “Click here to activate your user” inside your email

  • The link will direct you to your Onix Account, you have to fill in all the information and click on Continue to create your user

  • Click Back to login and you will be redirected to onixwork.com. Use your email and password to log in.

  • Once you log in successfully, you will see your Onix Account with the Onix Pick and Pack icon. Click on it to access the app.

Potential issues and their solutions

“You don’t have access to any organization”

There’re 2 reasons why you meet this message.

Reason 1: You have no access to any organization.
You have not become a user of any organization. You will become a user when your account has the access to an organization together with a license and a role assign
→ Solution: Contact the administrator of your organization and ask for a user access

Reason 2: Your account stored in the Onix Work of your organization as a contact.
Contact is an asset of an organization, which contains a person information including email, password, name, phone number, picture, signature,… Contact is not a user, and not assigned to any license and role
→ Solution: Contact the administrator of your organization and ask them to set your account status as “Active” instead of “Contact only”.

“You don’t have access to [Company name] from this app.”

There’re 2 reasons why you meet this message.
Reason 1: Your account was listed in your organization, however, you have no license assigned.
→ Solution: Contact the administrator of your organization and ask them to assign you a license so that you can become a user

Reason 2: You became a user but your role is not allowing you to access Onix Pick and Pack.
Your role doesn’t have the privilege to access Onix Pick and Pack.

  • Privileges give users the permission to perform actions, read information, or see nothing at all on a specific module or function
  • Role is a group of defined privileges

→ Solution: Contact the administrator of your organization and ask them to reassign your role or give you the privilege to access Onix Pick and Pack app.