Answer
The company who created your account might have cancelled their Onix Express license. This means
- They are no longer deliver documents via Onix Work portal.
- All the accounts of their Express companies cannot log in to Onix Work as they used to.
Workaround
- Contact the representative of the company directly and request them to send over the documents
- If you are interested in your equipment, jobs, issues and documents to be centralized in Onix Work, coupled with advanced functionalities, a paid license of Onix Work is a perfect fit for you. Read more details here