[FAQ] Onix Inspect – Invalid license

You try to upload your inspections but Onix Inspect does not allow and shows you the error message “Invalid license key”.

EXPLAIN

You receive this message because you log in to different devices using the same user account.

Onix Inspect is originally designed to allow 1 user to log in to only 1 device at a time:

  • When you log in to Onix Inspect, a license key is created and linked to the phone/tablet you are using and the customer data you downloaded.
  • When you log in to another phone/tablet, or when you download new customer data, your license key will be changed automatically.
  • After you complete the inspections and start uploading them, Onix Inspect will check your license key to see if it has been changed or not. If your license key has been changed, you will not be able to upload it.

In conclusion, it is SUPER IMPORTANT to upload your pending inspections BEFORE you download new customer data or change devices.

For more information, please refer to Refresh license key when changing devices or Autumn Release 2021 articles.

WHAT YOU CAN DO

We can help you change the license key back to the former one; then, you can upload pending inspections on your device.

IMPORTANT NOTE: This type of work must involve a technical consultant and is not included in free support. Therefore, if you want us to help, it will become a billable case.

  • Free support includes assistance related to the general functionality of Onix Work when used as recommended. More details are found in Onix Terms and Conditions.
  • You will be invoiced for the hours it takes us to solve this, assumingly 1 hour.
    • We will revert you with the actual hours needed to fix this once the case is done.

Before we start working on this, we first need you to approve the cost for these hours . We will start working once we receive your confirmation of the cost.

  • If your company requires a PO/invoice reference, we request that this be sent at the same time.
  • Please send us your backup data file via support@onix.com so that we can repair it and send it back to you.