If you cannot upload inspection data in Onix Inspect due to the “Invalid license” error, please find its explanation and solution below.
1. Why do you get the error?
Onix Inspect is designed to allow 1 user to work on 1 device at a time only.
- Every time you download customer data, a unique license key is created. This key is assigned to the device, the downloaded data, and any backup files created from it.
- Upon uploading, the system checks if the license key of uploaded data is the latest one.
- If true, you upload successfully.
Therefore, it is extremely important to upload pending inspections before you download new customer data or change devices.
- When you download new customer data on the 2nd device, the 2nd license key is generated automatically.
- From that point on, only inpsections with the 2nd license key can be uploaded.
- Any data upload on the 1st device gets the “Invalid license” error.
2. What can you do now?
a. Discard inspection data in the 1st device
You can keep working and uploading inspection data in the 2nd device; or
b. Upload inspection data in the 1st device with our help (billable case)
We will repair the 1st device’s backup file so that you can upload it.
However, this type of work must involve a technical consultant and is not included in free support. You will be invoiced for the hours needed to complete it, usually 1 hour.
Free support includes assistance related to the general functionality of Onix Work when used as recommended. More details are found in Onix Terms and Conditions.
If you want us to help, kindly confirm proceeding with option (b) via support@onix.com. We will only start working once we receive your confirmation. Your email should include:
- Your approval of the cost.
- The backup file.
- PO reference, if required by your company.