[iOS] Screen keyboard is not available when iPhone/iPad is connected with a scanner

Known issues Fixed
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1

When your iPad/iPhone is connected with an external scanner, it will start receiving input from the external scanner - and the screen keyboard is disabled

When the external is disconnected, the screen keyboard is enabled again.

You can find more details about this in this thread.

2

Today we have the explanation and solution for iPad as below:

  • When your iPad/iPhone is connected to an external scanner and the scanner is configured as a Human Interface Device (HID mode), the scanner will look like an external keyboard for your iPad/iPhone.
  • Therefore, your iPad/iPhone will then hide the ordinary on-screen keyboard. If you turn off the scanner or disconnect the scanner from your iPad/iPhone, your ordinary on-screen keyboard will display as normal again.

However, if you are using iPad, you will always have a menu showing where the ordinary on-screen keyboard usually is located. Here you can choose manually to show the on-screen keyboard at all time - see screenshot below.

image

Hope this will help :blush: