Issues module aims to manage the lifecycle of all issues from the equipment your company owns or has access to.
It manages and maintains the list of issues from the time they’re identified until they are resolved, allowing you to follow up the progress of issues.
Manage views
When you first enter Issues module, view All open issues loads as the default list view.
To have a pinned view per your user, select a different view and choose the pin icon (1) to pin it instead.
Onix offers many standard views, in addition to that, you can also create your own custom view and add them to list views.
Select the gear icon, then choose New (2).
Upon demand, you can set the new view to be viewed by you, or share it with other fellows in your company.
To see only the records you want displayed in this view, you can define the view filters by using the options in the Edit view filters dialogue.
Select the gear icon, check the fields on which you want to filter.
It is important to insert value to each view filter, otherwise they will not be included in the filter.
The view you get after you apply the filters contains only records with the values that you selected.
If you want to see certain columns on the list view, select the gear icon and choose Select fields to display.
Include fields by clicking Add to list, order the fields to display by selecting Up/Down so that you see the information that’s most important for you.
Find and filter issues
A list view can produce lots of search results. To find what you want fast and more precise, use Search this view on the left panel.
Unlike view filters, refine search options are visible to you, they can be applied to narrow search results using filters after the initial view has been executed.
To add refine search options, select the gear icon.
Select criteria dialogue displays a list of options you can apply to the current search window.
If you select Issue ID as a column to display, you can click on each Issue ID and be directed to a new tab, where you can handle multiple issues at a time.
Handle issues
Issues created manually are marked as New, while those originated from jobs are marked as To-do.
You can select one or multiple issues, then click Closed as Solved or Dropped. Solution is required when you drop issues, and is optional when you solve issues.
