If you do not receive the expected emails from Onix Work, you should:
1. Check whether the email address used in Onix Work is correctly spelled?
We suggest that you check this properly by:
- Copy the email address used in Onix Work.
- Use your ordinary email system, like Outlook or Gmail and paste the email address there as a receiver of a test email.
- Check if the test email is received.
2. Check spam/junk folders:
The person who’s supposed to receive the emails from Onix Work should check if the emails from Onix Work end up in any spam/junk email folder in the email system.
3. White list emails from onix.com:
The person who’s supposed to receive the emails from Onix Work should send this message to the people who own the IT department: “Please white list all emails from onix.com ”.