[FAQ] Edit email address or other information of an Onix Work user account

Q&A Frequently Asked Questions
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Important notes:

  1. To edit a user’s email in Onix Work, you must be the company’s administrator.

  2. You can only edit a user’s non-personal information as listed below:

  • Email address and office phone number
  • Location, department, position, and place (on form)
  • Privileges section: Role, license, account status, and valid dates
  1. Other fields are personal information and can only be edited by the users themselves via Onix Account.

Here’s how to edit a user’s email:

  • Go to Onix Work - Settings module → Select Users & Roles
  • Find and select the wanted account → Change the account status to “Contact only” → Click on Save.

Part 1

  • From the user list, open the user again. Now the email field has become editable.
  • Update the information → Change the account status to “Active” → Click on Save .

Part 2

If you have any trouble with this process, please reply below or contact Onix Support.

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