Slow loading of documents as Guest Access on mobile devices

Known issues Open
1

We are currently experiencing an issue with viewing an equipment’s documents as Guest Access mode via mobile devices. Below are the details:

Issue summary

  • First, you scan an equipment’s QR code to view it as Guest Access in the web browser.
  • Then, you open the equipment and its documents.
  • At this step, the document list takes an unusual long time to finish loading; while loading, the list shows “No hits” message.

Current status

  • We are actively investigating the cause of this issue. No official cause or solution is defined yet.
  • Unfortunately, there is no workaround at this time. In case of urgent needs, you may try switching to a stronger Internet network, or try accessing the documents via PCs instead of mobile devices. Note that the effectiveness of these methods may vary with different users.

We apologize for the inconvenience this may cause. We will continue to post updates here as soon as we have more information on the progress of the investigation and any upcoming fixes.

Thank you for your understanding and patience.

2

Hi everyone, we’re pleased to inform you that the document loading times in Guest Access has been improved. You should now experience faster performance.

While this issue has seen significant progress, we will continue to monitor the performance in Guest Access mode closely. We’ll take any necessary actions to ensure optimal performance and will keep you updated with any further developments.