Failed uploads due to timeout errors or weak connection in Onix Inspect

We’ve received reports from Onix Inspect customers regarding issues with uploading data.

In particular, you may encounter “Timeout” or similar messages which indicate problems with the network connection. Attempts to upload again are unsuccessful because the pending data becomes duplicated. This issue has been reported more frequently in the past few weeks.


We’ve implemented a minor experience on 1.3.2024. If there’s a problem with uploading, you’ll get a message with clearer information to check your uploads, preventing any double-ups.

At the moment, we are actively investigating the root cause to address this issue. Thank you for your patience as we work to improve the uploading process. Any updates will be posted in this topic so please stay tuned.

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